Hiroki shares insights on leveraging creativity for brand storytelling, the importance of design in creating memorable experiences and introducing Airbnb's exciting new Icons initiative.

“What we offer isn’t something that you do on a screen. What we offer is a connection and experience that you have in real life.”
—  Hiroki Asai

Airbnb has revolutionized the way we travel, offering unique and personalized experiences that go beyond traditional accommodations. As the world emerged from the pandemic, Airbnb continued to innovate, adapting to new consumer needs and trends. In this episode, we sit down with Hiroki Asai, Global Head of Marketing at Airbnb, to discuss the brand's journey, the impact of design in marketing, and their latest initiative, Icons on Airbnb, which showcases extraordinary experiences from the world’s greatest icons.

Hiroki brings extensive experience in design and marketing, beginning his career as a graphic designer and expanding into broader marketing roles. He spent 16 years at Apple, contributing to the launch of the brand’s iconic products and platforms, including the iPhone, iOS, and Apple retail stores, always championing simplicity in design. Since joining Airbnb in 2020, Hiroki's expertise has been crucial in reshaping the brand's narrative and consumer engagement strategies during a significant period of growth and transformation.

Tune into the latest episode or read the transcript below to learn more. Here are some top takeaways:

• The Power of Design in Marketing - Hiroki emphasizes the critical role of design in understanding the customer and creating impactful marketing campaigns. Drawing from his background in graphic design, he highlights how the principles of form, typography, and storytelling contribute to a deeper connection with the audience. Brands should recognize the power of design and take care to thoughtfully craft it, ensuring their messages resonate profoundly and effectively with their audience.
• Simplicity in Communication - Discussing the influence of his experience at Apple, Hiroki explains the importance of simplicity and elegance in communication. In a world where consumers are bombarded with information, cutting through the noise with clear, straightforward messaging is essential. Prioritizing restraint and clarity in brand campaigns can capture and maintain audience attention.
• Leveraging AI for Personalization - With advancements in AI and programmatic technology, Airbnb is exploring new ways to personalize travel experiences for its users. Hiroki discusses the potential of AI to enhance trip planning and matching, ensuring that every customer's unique needs are met. Brands should invest in AI-driven personalization to provide more tailored and relevant experiences for their customers.
• Introducing Icons on Airbnb - Hiroki introduces Airbnb's latest category, Icons, which features unique stays and experiences with cultural icons. Guests can enjoy unforgettable experiences, such as staying inside one of Disney and Pixar’s most iconic homes or waking up in the Musée d’Orsay. Recognizing the importance of understanding and adapting to the changing preferences of its audience, Airbnb has focused on increasing variability and creativity in its offerings. This campaign underscores Airbnb's commitment to creativity and innovation, reinforcing its leadership in the experience economy. Creating unique and immersive experiences is one way brands can captivate their audiences and set themselves apart in a competitive market.