Blogs

Best Practices for Using AI in Market Research

Aug 6, 2025
Aug 12, 2025
 • 
 min read

AI is no longer a future disruptor – it’s today’s core differentiator. From dynamic discussion guides to emotionally nuanced analysis, artificial intelligence is fundamentally rewiring how market research is done. At Suzy, we’re not just adopting AI – we’re helping reinvent what insight means.

“With agentic analysis, we are no longer bound to the analytic techniques traditionally associated with a given methodology. Agents free us to find the best possible approach for a given business problem by connecting us to best-in-class data collection methodologies and analysis on a case-by-case basis.” — William Cimarosa, former SVP, Market Research, Suzy

AI now enables qualitative research at quantitative scale. It can moderate nuanced conversations with thousands of respondents across geographies, probe deeper in real time, and analyze emotional subtext with unmatched consistency. With narrative-first outputs and method-agnostic analysis, AI is transforming research from a lagging indicator into a continuous stream of actionable insight.

How leading industries are using AI for research & consumer experience

AI isn’t just improving research processes – it’s transforming how entire industries connect with consumers. Here are a few standout examples:

Tech

  • Apple Intelligence integrates agentic AI into core apps, offering smarter inboxes, contextual replies, and proactive suggestions without constant input.

Retail & CPG

  • Sephora’s Virtual Artist uses AI + AR for virtual try-ons and personalized skincare advice.
  • Amazon’s Dash Replenishment enables zero-click commerce by restocking essentials automatically.

Food & Beverage

  • Starbucks’ Deep Brew tailors offers based on time, weather, and individual purchase history, while predictive AI triggers real-time push notifications.

Media & Entertainment

  • Netflix’s dynamic artwork customizes thumbnails based on viewer preferences to drive engagement.

Finance

  • Bank of America’s Erica uses natural language processing to proactively offer insights, detect anomalies, and assist with real-time money management.

These examples showcase the expansive reach of AI – from visual personalization to agent-led automation – and hint at the possibilities for market research to evolve just as radically.

Best practices for using AI in market research

  1. Ditch static methodologies
    AI enables more adaptive research than ever before. Instead of relying on fixed surveys or outdated models, use AI moderation tools that evolve with consumers’ responses to questions. Suzy’s approach pairs agentic AI with expert researchers, so your methodology adapts in real time to uncover what truly matters.

  2. Blend qualitative depth with quantitative scale
    AI-moderated interviews can now deliver nuanced, multilingual insights in days—not weeks. Suzy Speaks enhances this by combining proprietary hallucination-preventing AI with built-in quality controls, filtering out junk responses and bad audio, and ensuring every insight is backed by research expertise. It’s fast, scalable qual that doesn’t cut corners.

  3. Turn feedback into instant action
    Whether it’s packaging, messaging, or creative, feedback only matters if you can act on it. With platforms like Suzy, AI-generated insights feed directly into iteration cycles—so brands can adjust and optimize on the fly, closing the loop between input and execution.

  4. Prioritize transparency
    81% of consumers expect clear labeling when AI is used to generate content. Transparency isn’t optional—it’s a trust imperative. Suzy builds accountability into every step of the research process, with human oversight, visible AI touchpoints, and clear documentation of how insights are generated.

Final thought

Market research isn’t just evolving – it’s being reinvented. By blending the strategic agility of AI with the rigor of modern research frameworks, Suzy empowers brands to unlock fast, focused, and future-ready insights. Whether you’re exploring new concepts or optimizing existing ones, Suzy ensures your research moves at the speed of your audience.

Want to learn more? Download our latest ebook, The Great Rewiring, to explore how AI is reshaping consumers, brands, and market research itself.

See Suzy in Action
Book a Demo today
See Suzy in action. Learn how Suzy can boost your business.

Receive the most up-to-date resources and strategies

Thank you for subscribing!
Oops! Something went wrong while submitting the form.

Related resources

Blogs
Stuffed with success: Build-A-Bear’s evolution from kids’ toy to adult collectible

Discover how Build-A-Bear reinvented itself for adults, fueled growth, and what every brand can learn from its consumer-led evolution.

Advertising
CPG
Market Research
Retail
Oct 1, 2025
Oct 2, 2025
 • 
 min read
Blogs
Pouring over insights: How market research fuels winning beverage launches

See how research powers smart beverage launches—from RTDs to mocktails—and helps brands tap into low-alc and functional drink trends.

Advertising
Consumer Insights
Food & Beverage
Retail
Market Research
Sep 24, 2025
Sep 25, 2025
 • 
 min read
Blogs
Lean and mean: How teams can do more with less by leveraging AI agents for research

Do more with less in market research using AI agents that speed timelines, cut costs, and boost quality from design to analysis. Learn how and get started now.

Advertising
CPG
Food & Beverage
Market Research
Retail
Sep 19, 2025
Sep 23, 2025
 • 
 min read
View all