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Acceptable Use Policy
Welcome to Suzy®. This Acceptable Use Policy outlines the responsibilities of each user when using our Services. It is designed to ensure a safe, compliant, and effective environment for all users. Adherence to this policy is crucial. Suzy reserves the right to update this Policy at any time with or without notice to users. Any capitalized terms not defined in this Policy shall have the meanings set forth in the Suzy® Terms and Conditions.
1. Compliance with Legal Standards
- General Legal Compliance: You must use the Services in accordance with all applicable laws. This includes, but is not limited to, laws related to privacy, intellectual property, export control, and industry-specific regulations.
- Consultation with Legal Experts: Suzy is not responsible for guiding or advising on legal compliance related to your use of the Services. Suzy does not provide legal advice. It is vital that you consult with your own legal advisors and company policies to ensure that your use of the Services complies with applicable laws. Suzy will not be liable for any legal misinterpretation or non-compliance on your part.
2. User Eligibility and Responsibility
- Account Security: Each user is responsible for maintaining the security and integrity of their account by managing login credentials responsibly.
- Eligibility Requirements: The Services are not for use by minors under the age of 16. Any users creating an account and conducting In-Platform Purchases must have the legal capacity to enter into contracts.
- Export Control Compliance: You may not use the Services if you are located in, or a resident of, a country that is subject to U.S. government embargo or significant trade sanctions.
3. Prohibited Conduct & Use
- Integrity of Operations: Do not misuse our Services by attempting to hack, disrupt, or overload our systems.
- Abuse of Services: Interfering with, or attempting to interfere with, the access of any user, host, or network, including sending a virus, overloading, flooding, spamming, or mail-bombing the Services, is prohibited.
- Automated and Malicious Use: Using bots, scrapers, or other automated methods not provided or approved by Suzy to access the Services is prohibited. You must not transmit malware, viruses, or harmful software.
- Unlawful Activities: You may not use the Services for any unlawful purposes, including but not limited to fraud, theft, and harassment.
- No Reverse Engineering: You are prohibited from reverse engineering, decompiling, disassembling, or otherwise attempting to discover the source code, underlying algorithms, or technological makeup of the Suzy® Platform or any part thereof, except to the extent that such activity is expressly permitted by applicable law notwithstanding this restriction.
- No Circumvention of Security Measures: You must not bypass, circumvent, or breach any security device, protection, or technological measure implemented by Suzy to protect the Suzy® Platform and/or any other component of the Services.
- No Competitive Products: You may not use the Suzy® Platform or any other component of the Services to create, develop, support, or market any product or service that is competitive with Suzy’s offerings.
- Prohibition on Competitive Intelligence: Collecting data or performance metrics from the Suzy® Platform for benchmarking or for designing, building, or improving competitive services or products is strictly forbidden.
- No Training of Competitive AI Models: You are prohibited from using any data produced from the Services, whether directly or indirectly, to train, fine-tune, test, or otherwise develop, improve or enhance artificial intelligence or machine learning models that are competitive to Suzy without explicit written permission from Suzy.
- No Derivative Works: Creating derivative tools, products, technologies, or algorithms based on the Licensed IP is entirely prohibited.
4. Data Protection & Personal Information (“PI”)
- Personal and Sensitive Information Handling: Do not collect or solicit information that is legally protected or sensitive without proper authorization from your organization as well as the data subject and sufficient safeguards. Collecting sensitive PI through the Services requires explicit special consent from respondents, via a screener question or similar mechanism, before launching Actions that might collect sensitive PI. Categories of Sensitive PI vary by jurisdiction but generally include:
- Racial or ethnic origin
- Political opinions or affiliations
- Religious or philosophical beliefs
- Trade union membership
- Sexual orientation, sexual preferences or sexual practices
- Data relating to criminal convictions and offenses
- Precise geolocation information (IP addresses)
- Zip code, citizenship or immigration status
- Images, recordings or captures of a person’s face
- Data of minors between the ages of 13-17
- Financial information
- Health information (physical and mental). Note also, if your organization is a covered entity under HIPPA, medical information may constitute Protected Health Information (PHI) which requires heightened protections.
- Data Protection Laws: The processing of sensitive PI also requires your adherence to applicable stringent data protection laws such as US data protection laws, GDPR and HIPAA.
- Prohibited PI: The rule regarding prohibited PI is to never ask for it. If these restrictions are insufficient for your research needs, and your legal/privacy/security teams have approved soliciting this information, contact your Suzy representative to discuss exceptions. Prohibited PI includes:
- Our Crowdtap members' first or last names
- Our global audience's first or last names
- Our Crowdtap members' email addresses or contact information
- Our global audience's email addresses or contact information
- Credit card numbers
- Personal financial account numbers
- Passport numbers
- National ID card numbers
- Car loan number
- Drivers license number
- Social Security number
- Medical records
- Account passwords
- Specific genetic information
- Fingerprints
- Voice prints
- Iris and retina scans
- Health plan account or beneficiary numbers
- PI of anyone who hasn't given permission for the processing of their PI. Keep inadvertent disclosures in mind. Example: Social media feeds may contain the PI of others that have not provided their consent to share such PI.
- Data of children under the age of 13
- HIPAA-applicable Protected Health Information. If you are a covered entity under HIPAA and your Action might involve Protected Health Information (PHI), contact your Suzy representative for more information.
5. Content Standards
- Respect for Copyrights and Trademarks: Never upload or distribute content that infringes on or violates any other party’s intellectual property rights (including moral rights) or privacy rights.
- Use of Third-Party Content: Content provided by third parties may be used only in accordance with the permissions granted and should not be misappropriated.
- Your Materials: You are responsible for ensuring that all materials you provide to Suzy (by any means, including but not limited to: via upload to the Platform or via email) for the purposes of the Services complies with all applicable laws, including but not limited to, applicable marketing laws and regulations applicable to your industry.
- Prohibited Content: You must not host or transmit content that is harassing, defamatory, obscene or threatening, or targets children in any way that violates applicable laws.
6. Enforcement and Reporting Violations
- Monitoring for Compliance: Suzy reserves the right to monitor your use of the Platform for breaches of this policy.
- Actions Against Violations: Suzy may take actions including suspension or termination of access, removal of content, or legal steps in response to policy violations.
- Reporting Mechanisms: If you observe any misuse of the Platform or breach of this policy, please report it to us through the designated channels.
Conclusion Your adherence to the Suzy® Acceptable Use Policy is essential for maintaining the integrity and legality of interactions on the Suzy® Platform. We appreciate your cooperation in fostering a safe and compliant online environment.